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May an insurance agent continue to work with consumers once they're enrolled in a plan through the Health Insurance Marketplace?


Insurance agents may continue to communicate with consumers after they've enrolled in a plan through the Health Insurance Marketplace, as long as the communications follow applicable laws and regulations.

The communications also must comply with the privacy and security standards adopted by the Health Insurance Marketplace which limit how an agent may use any information gained to provide help and services to qualified consumers.

HHS expects to issue more rules about privacy and security requirements.

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