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How can I get help when using the online Marketplace?

There are many different ways you can get help when using the marketplace
Phone: 800-318-2596
Web: healthcare.gov

If you would rather meet with someone face-to-face, assistance is available through insurance agents and the Health Insurance Marketplace's Navigator and Certified Application Counselor (CAC) programs.

An insurance agent can assist you with the application & selection of a plan, and also continue to assist with claims issues, billing issues, provider issues and general customer service. Ask your insurance agent if he or she can help you choose and enroll in a plan that is right for you.

Navigators and CACs are trained individuals who can help you prepare applications to establish eligibility and enroll in coverage through the Marketplace and potentially qualify for other programs like Medicaid and CHIP. They cannot sell or recommend that you buy a particular plan.

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